Effective Communication in Healthcare
Course Overview
Course Introduction:
This course is designed to enhance the communication skills of healthcare professionals. Participants will learn effective communication strategies for interacting with patients, colleagues, and other members of the healthcare team.
Duration: 5 days
Course Outline
Course Objectives:
- Develop an understanding of the importance of effective communication in healthcare.
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Enhance verbal and non-verbal communication skills.
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Instruct participants on patient-centered communication.
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Emphasize cultural competence in healthcare communication.
Course Modules
Course Modules:
Module 1: Importance of Effective Communication in Healthcare
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Overview of the impact of communication on patient outcomes.
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Legal and ethical considerations in healthcare communication.
Module 2: Verbal Communication Skills
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Techniques for clear and concise verbal communication.
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Practicing active listening and questioning skills.
Module 3: Non-Verbal Communication in Healthcare
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Importance of body language and facial expressions in healthcare settings.
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Interpreting and responding to non-verbal cues.
Module 4: Patient-Centered Communication
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Strategies for patient engagement and shared decision-making.
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Practicing empathetic communication.
Module 5: Cultural Competence in Healthcare Communication
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Understanding diverse cultural backgrounds in healthcare.
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Tailoring communication to meet the needs of diverse patient populations.
Course Administration Details
Methodology
Instructor-led sessions use a blended learning approach combining presentations, guided practical exercises, web-based tutorials, and group work, delivered by seasoned industry experts. All facilitation and course materials are in English, so participants should be reasonably proficient in the language.
Accreditation
Upon successful completion of this training, participants will be issued an Apollina Healthcare (IRES) certificate certified by the National Industrial Training Authority (NITA).
Training Venue
The training will be held at IRES Training Centre. The course fee covers the course tuition, training materials, two break refreshments, and lunch. All participants will additionally cater to their travel expenses, visa application, insurance, and other personal expenses.
Accommodation & Transfer
Accommodation and Airport Transfer are arranged upon request. For reservations contact the Training Officer.
Email: connect@apollinahealthcare.com
Phone: (+254) 715 077 817
Tailor-Made
This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our IRES Training Centre or at a convenient location.
Payment
Payment should be transferred to the IRES account through a bank on or before the start of the course. Send proof of payment to: connect@apollinahealthcare.com.
